Australian-made skincare and haircare for simple daily rituals.
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Support

Shipping windows, delivery updates and returns guidance

Find the latest guidance on dispatch timing, local delivery expectations and how NewMeCare handles returns or product issues after purchase.

Quick answers

Dispatch timing

Orders typically dispatch within standard business processing windows unless a launch or promotion creates additional demand.

Tracking and delivery

Once dispatched, customers receive tracking updates and can use the contact page for order-specific support.

Returns support

If a product arrives damaged or incorrect, contact support with order details so the team can review the next step.

Need help with a specific order?